Privacy Policy for lunexoonelo.pro
Updated for regulations in Malaysia
Introduction to Our Policy
Your privacy matters. This document explains how we collect, use, and protect your information. Please read it carefully to understand your choices regarding your data.
We comply with relevant Malaysia laws, providing transparency about our privacy practices. This policy is regularly reviewed and updated to ensure your trust and safety.
Personal Data Collection Practices
We collect information directly from users and automatically through our website’s features. Details below describe the ways we handle your personal data and preferences.
Information You Provide Directly
- • Contact details shared when submitting queries or forms.
- • Feedback given during surveys, promotions, or community events.
- • Preferences stated in account settings or email subscriptions.
- • Questions and requests submitted via our contact channels.
- • Information given when interacting with support or helpdesk.
Information Collected Automatically
- • Device type, browser, language, and time zone details.
- • IP address, usage times, and access logs recorded for security.
- • Activity on site, pages visited, and features used.
- • Cookie data used for improving site functionality.
- • Geolocation data (when permitted in browser settings).
How Personal Data Is Used
Personal information is used to improve our services, respond to your requests, and tailor our content to your interests. We only process data as described here.
- • Responding to user queries and support requests.
- • Sending updates and information you have requested.
- • Improving website content and user experience.
- • Securing your account and detecting suspicious activity.
- • Analyzing anonymous, aggregated data for trends.
- • Providing personalized recommendations when requested.
- • Fulfilling legal and regulatory obligations.
Our Commitment: Your personal data is protected with care and processed strictly in line with Malaysian privacy laws. We do not sell user information or misuse your trust.
When We Share Your Data
We share personal data only with trusted service providers or when legally required. Details are shared securely and solely for relevant business purposes.
Trusted Service Providers
We partner with companies providing technology, analytics, or administrative support. All partners must follow strict data privacy and security responsibilities.
Legal Requirements and Obligations
We comply with government and regulatory requests as required by Malaysian law.
Anonymous Usage Statistics
Aggregated usage data may be processed for research and site improvement.
Your Rights and Choices
You have the right to access, correct, or request deletion of your personal data. Details below outline how you can manage your privacy and contact us with any request.
- • You may request access to your personal data held by us.
- • Ask for corrections to any inaccurate or outdated information.
- • Request deletion of your data as allowed by law.
- • Request a copy of data for transfer where applicable.
- • You may object to specific processing activities of your data.
- • Request restriction on particular uses of your personal data.
Please contact us with privacy requests or questions, using the details provided on this site. We respond promptly to all requests.
Data Security Commitment
Your information is secured through industry standard safeguards, encryption, and safe data handling procedures.
Technical Safeguards In Place
- • Encryption methods protect sensitive user information.
- • Secure sockets layer (SSL) for data sent online.
- • Regular vulnerability testing and site updates.
- • Continuous monitoring for unauthorized access.
Organizational Security Practices
- • Access restricted to trained, authorized personnel only.
- • Employee privacy awareness programs are ongoing.
- • Clear response protocols for suspected incidents.
- • Periodic internal audits of privacy procedures.
Retention of Personal Data
Personal data is stored only as long as necessary for service provision or legal compliance, then securely deleted or anonymized.
- • Account details retained while you use the service.
- • Learning preferences cleared on user request.
- • Messages kept as needed for support requests.
- • No sensitive bank or payment details stored.
- • Subscriptions managed by your preferences.
We follow best practices to minimize data storage duration.
Cross-Border Data Transfer Policy
Your data may be processed internationally for technical support, but always in compliance with Malaysia’s regulations and safety standards.
- • Transmitted securely using encryption.
- • Processed by trusted, vetted partners only.
- • Data sharing limited to business necessity.
- • Audited for ongoing compliance.
Cookies and Tracking
Cookies are used for site functionality, analytics, and to provide a smooth experience. You can control cookies via your browser or site preferences.
Categories of Cookies Used
- • Used for basic, secure site operation.
- • Track user activity for site improvement.
- • Enable user experience customization.
- • Support optional features on the website.
Refer to our Cookie Policy for details on managing cookies.
Updates to Privacy Policy
Policy changes will be publicly posted. Substantial changes will include a notice or prompt for your awareness.
- • Email alerts for major policy changes, if subscribed.
- • In-site banners for updates on terms.
- • Effective date always included in the header.
- • Archived versions can be requested for review.
Staying informed enables you to review your data settings.
Contact for Privacy Matters
Our team is available for privacy concerns or rights requests.
Lunexoonelo
10100, Jalan Dr Lim Chwee Leong, George Town, Penang Malaysia
Phone: +60 9-542 4896
Email: content@lunexoonelo.pro
Privacy Policy last updated in January 2026.
Effective as of January 13, 2026.